If your business or organization relies on fax, every second your server goes down is time and money sent right out the door. While some fixes can be made by your internal team, there will indefinitely come a time when you need outside help. The most important thing you can do is make sure that help is capable of handling your issues and readily accessible when you need them. That’s what you get when you partner with The Fax Guys. Our support team is made up of professionals who understand RightFax better than anyone else.
Your RightFax support plan should work for your business, which is why we have several plans that address different needs. Which level of service do you need? Find out more about choosing the right support plan for your business.
Silver Support
There is nothing basic about our RightFax Support plans. Even our smallest support plan gives you live support from Monday-Friday, 8 AM to 5 PM in your time zone. Whether you’re based in New York or California, you get 8-5 support every day of the work week. You also gain access to our 24-hour online help desk portal where you can submit an unlimited number of support tickets to be worked on the next business day or search our online knowledgebase.
We understand that your business isn’t located down the road, that’s why our US-based team operates remotely to access your fax server to provide real-time diagnosis and repair. Finally, we also include complementary RightFax software upgrades.
Why use this plan: if you need consistent and reliable RightFax support during business hours, this is the best package for you.
Do You Need 24×7 Support Emergency Support?
If your business or organization never closes, our Extended 24×7 Emergency Support plan is perfect for you. This extensive support plan provides you with everything included in the Silver Support plan PLUS 24x7x365 coverage for emergency situations. If your server goes down at any time, we will be there to get it back up and running as soon as possible.
Why use this plan: if you need round-the-clock support (i.e. for hospitals, financial institutions, etc.), this plan will be essential for your business.
Do You Need Fax Monitoring?
How can you tell if your fax server is down? Usually it’s not until you try (and fail) to send a fax. But what about the faxes you were supposed to receive in the time you didn’t know the server was down? If you cannot afford to have downtime on your server, our Platinum Support plan can help your business. This plan include Daily FaxPing monitoring to your fax number to make sure that your server is ready and able to receive faxes.
Why use this plan: it can help your business maintain compliance and never miss out on sales due to missed faxes.
Learn More About The Fax Guys Support
There’s even more features that come with the Platinum Support plan and there’s even one more advanced plan that gets you expert advice from our team! Head over to our Support Page or contact us today learn how you can work with our award-winning fax support team.
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