1. Works with an Authorized Support Provider (ASP) – When you work with an OpenText RightFax ASP, you really get to work with the best-in-breed of RightFax support providers. OpenText started this legacy program many years ago, so only Partners who have been supporting RightFax for a long time can boast this distinction —no rookies allowed! All ASP’s have to meet OpenText required certification standards to maintain ASP status. People who know RightFax inside-and-out are your allies; find one that has your best interest at heart. To show their commitment to the ASP’s, OpenText has closed the program to any new resellers.
2. Commits to keeping their RightFax environment current – OpenText is committed to RightFax and to keeping it the most robust faxing software available today! With that being said, they are dedicated to constant improvement and continuously moving RightFax forward. Service Releases, Feature Packs patches, bug fixes and software updates are made available to all licensed and supported RightFax environments. We cannot stress enough the importance of keeping your RightFax version up-to-date. For a list of versions and their subsequent end-of-development dates, click here. To talk to a Fax Guy about your upgrade needs, click here.
3. Attends RightFax University for ongoing RightFax training – The key to getting the most out of any investment is education and fully grasping its capabilities. RightFax is no exception! Do you manage your RightFax environment alone? Do you have an entire team? Are you utilizing all of the features that RightFax has to offer? Regardless of your situation, you need to know the ins-and-outs of this product to really see how it rocks! RightFax University is a FREE online learning resource for all RightFax users (psst…you don’t even have to be one of our customers!). RightFax University has hundreds of educational videos that are available around the clock, so you can learn when it works for YOUR schedule! Managing Coversheets in RightFax, Configuring Workservers for Stability or Testing, How to Customize Billing Codes are just a few of the online “classes” available! Don’t have much time? Sign up for our RightFax Crash Course Videos that are sent directly to you (60 second RightFax learning videos sent to your inbox or phone).
4. Knows their RightFax environment – We don’t have to tell you that large enterprise RightFax environments are a big investment! Be sure you know what your entire infrastructure looks like. You need to know what integration’s are underutilized and where resources are available to leverage so you get more bang for your buck with RightFax! If you have a question about integrating one of your applications or processes, give us a call and we’ll help you figure out how to get the most out of your RightFax server. We’ve NEVER found a system we couldn’t integrate with!
5. Educates their end-users – When your end-users are empowered, guess what? Your job just got a lot easier! As a RightFax Administrator who educates the end-users and helps them have a better user experience, you make their lives easier as well as yours — it’s a win-win! How can you do this? See #3 and send them to RightFax University! Knowledge is power! Be sure to share the RightFax End-User Guides with them too! Quit hiding the answers to the test from them and share the knowledge! Did you know that The Fax Guys have an extensive Knowledge Base? We do! Our support customers have access to hundreds of Knowledge Base articles (in one convenient place online). Not one of our support customers? Give us a call, we’d love to earn your business today! 952-224-3340 Option 1.
Are you getting the most out of your RightFax environment? Call us now and we can help you find out what your needs are and share ways to rock your RightFax environment today! 952-224-3340 Option 1