With Halloween right around the corner, we are delving into the dark side of fax technology. And by that, we mean the frightening mistakes that users can make while using their fax servers and software. As fax installers and support experts, we’ve seen some pretty egregious errors. Some are downright frightening.
Here are some of the worst fax mistakes users can make and how you can avoid them.
Mistakes When Building or Having a Fax Server Installed
Installing a RightFax server is a multi-step process that requires precise configurations that leave a lot of room for error. Our experts have installed more than a 1000 servers over the years, and they have seen all sorts of mistakes made by companies with both previous server setups as well as their preparation for having a new server installed.
Some of these mistakes include:
- Not fully understanding the system requirements for RightFax.
- Not having a staff member onsite who is familiar with their FoIP or VoIP systems. This slows down the installation process.
- Not running tests after the the installation is finished.
To learn more about avoiding these mistakes and making your installation run as smoothly as possible, read our post about it here.
Mistakes When Using Your Fax Server
What can go wrong when using your fax server? Turns out, there are quite a few things, most of which end up being user errors that are easy to fix. If you are a company who is bound by federal or state regulations, the worst mistakes your staff can make deal with compliance issues. Fax is a secure method of transmission, but faxes with sensitive information can still be mistakenly sent to the wrong number or recipient, resulting in hefty fines.
The best way to avoid these mistakes is to integrate your fax software with your record systems and to ensure that the numbers are correct before sending out any faxes.
Running into debugging issues? Having problems troubleshooting a particular issue? Check out the troubleshooting section of our free resources website, RightFax University. There are plenty of quick videos there that will show you how to fix issues with you server.
Mistakes When Maintaining Your Fax Server
From updating to the latest version of RightFax to frequent health checks, maintaining your fax server is important. If you do not have a person on staff who is completely familiar with fax servers and everything that RightFax has to offer, get yourself a support package that contains daily support from a team who can reliably diagnose issues and quickly resolve them. To learn more about RightFax support issues and other fax server mistakes, reach out to our team here at The Fax Guys and ask us any questions, anytime!