Just like you have choices in your fax server software, you have choices in your fax provider. Once you have made the decision to use RightFax, you now have a choice between resellers to setup and support your server. But what should you look for in a RightFax reseller? There are a few important questions you should ask and considerations you should make.
Consider Your Fax Needs
Be open and honest with potential fax providers about your needs. In fact, the fax reseller you are talking to should be asking you all sorts of questions about your specific fax needs. Questions like how many fax lines you need and the volume of faxes you send and receive daily are important to understanding how to customize your fax server setup. Other important considerations include:
- Fax integrations, including email platforms, ERP and EHR systems, and any other 3rd-party software.
- Which multifunction devices you will be using and how many.
- Your need for advanced reporting capabilities, fax automation, DD/DNIS routing, etc.
- Whether or not you will need ongoing support
It’s important to ask a lot of questions to potential fax providers to see whether or not they will be able to provide the service you need.
Consider Your Fax Budget
How much has your organization allocated to your fax server and support? This will help you determine which add-ons and extras you can afford. It will also help you prioritize which add-ons are most important to you and which you can do without if they exceed your budget. Most importantly, you want to be open about your budget to potential fax resellers for two reasons:
- It will help you get the service and products you need most.
- It will allow you to see if your fax reseller respects your budget.
Pricing will vary with fax servers, but your fax provider should always respect your budget without inflating invoices or trying to upsell you on features that aren’t based on your fax needs.
Consider Their Qualifications
Is the fax reseller you are working with an OpenText Platinum Reseller? OpenText honors the most qualified companies they partner with. Also, ask about their RightFax support team. If you are considering ongoing support, you want to make sure the team that will be providing support for your server is experienced with RightFax, located in the U.S., and has handled nearly every fax issue imaginable.
When your fax server is an integral part of your business, don’t settle for anything less than the best. Contact The Fax Guys today to get a free quote on your fax server installation, upgrade or support plan.