The Fax Guys

Your RightFax Support Experts

  • (952) 224-3340
  • Home
  • Request a Quote
  • Help Desk Login
  • About Us
    • Who We Are
    • Why Fax Automation?
    • Is RightFax the Correct Fax Server Software for Me?
    • Industry Solutions
      • Healthcare
      • Financial Services
      • Government, Schools and Public Organizations
      • Manufacturing and Supply Chain
      • Legal and Professional Services
    • Jobs – Are The Fax Guys Hiring?
  • Our Solutions
    • OpenText RightFax
      • OpenText RightFax 16.6
      • RightFax Express
    • Cloud Faxing
      • RightFax Connect
      • OpenText Cloud Faxing
    • RightFax Modules
      • Diem Mail to Fax
      • RightFax Management Pack for SCOM
      • Universal RightFax MFP Connector Module
    • Dashboards & BI
      • Intuitive Dashboards for RightFax
      • FaxPulse BI – RightFax Dashboards
    • Fax System Monitoring
      • FaxPing
      • Request a Free RightFax Health Check
    • SIP Trunking
      • SIP Trunking
      • Types of Telco Connections: SIP Trunks for RightFax
      • Dialogic® Brooktrout® Tested FoIP Interoperability
  • Resources & Support
    • Open a Helpdesk Ticket
    • RightFax Support
    • Redundancy & Disaster Recovery
    • RightFax Supported Versions
    • Integrations
      • RightFax and Epic
      • RightFax and Meditech
    • Downloads
      • RightFax User Guides
      • OpenText RightFax Software Maintenance Program Handbook
    • OpenText Knowledge Center
    • Dialogic Brooktrout Board Advanced Replacement Plans
  • RightFax University
    • About RFU
  • Blog
  • Contact Us

How to Find Your RightFax Version Number

May 25, 2018 By Fax Girl Leave a Comment

Not sure which version of RightFax you are using? Want to see if you need an update on your fax server? There’s an easy way to view your RightFax version information quickly.

Why Do You Need to Know Your RightFax Version?

Most users will want to know which version of RightFax they are using for a few reasons:

  • Validate the code build of the software to determine if updates are needed
  • Obtain technical support for your server
  • Determine if their version of RightFax is in Current or Sustaining Maintenance

There are a few different ways to view more version information about your RightFax software.

Option 1: Checking Your RightFax Version in “Enterprise Fax Manager”

The easiest way to check your RightFax version is to:

  1. Open “Enterprise Fax Manager”
  2. Click on “Fax Servers” (Depending on your version, this may be listed as “Servers”)
  3. Your available servers will appear on the right hand side of the window. You will see your RightFax version where it says “Version.”

If you are using RightFax Version 10.6, it should say something similar to “10.60 Enterprise (wFP3 SR 1).”

rightfax version

Option 2: Finding Your Specific Version by using “Help”

You can also check the specific version by following these directions:

  1. Open “Enterprise Fax Manager”
  2. Click on “Help”
  3. Click on “About Enterprise Fax Manager”
  4. A window will appear with the EFM Version and the RFAPI Version

Option 3: Finding Your Client Version using “RightFax FaxUtil”

  1. Open “RightFax FaxUtil”
  2. Click on “Help”
  3. Click on “About”
  4. A window will appear with your Client version as well as the API and .dll information

You can watch a video tutorial on how to find information about your RightFax software at RightFax University.

Don’t Let Your Server Version Enter Sustaining Maintenance

After a RightFax version has been released for about three years, OpenText will move it from Current Maintenance to Sustaining Maintenance. This means that OpenText will no longer release service packs, patches, hotfixes, enhancements, or any other new features. It’s usually best to upgrade to a newer version when this happens to ensure your server is always up to date and in compliance.

To see if your version of RightFax is in Current or Sustaining Maintenance, view this chart. To upgrade to a newer version of RightFax, contact The Fax Guys today.

Filed Under: RightFax, Support Tips

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

19 − 10 =

This site uses Akismet to reduce spam. Learn how your comment data is processed.

How Can We Help?
Call Us
Want to chat with our team?
We’re here to help.
Give us a call!

952-224-3340
Request A Quote
We’ll custom-tailor a solution to your exact needs with a rapid turnaround!
Free Online Learning
RightFax University is our FREE Online Learning Classroom.

300+ Videos | Webinars & Product Guides | Always 100% Free
Key Resources
Integrating RightFax With MS Office 365
How To Send A Fax From Outlook
Creating A RightFax Coversheet
RightFax Fax Over IP & SIP Trunking
RightFax API Documentation
RightFax Support
Stay Up To Date
Sign up to receive product updates and the latest RightFax news & notes.

© 2021 · The Fax Guys, a division of Dynamic Solutions Group · All rights reserved

Privacy Policy · Cookie Policy · Site Map

»
«
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy
Necessary Always Enabled