The Fax Guys

Your RightFax Support Experts

  • (952) 224-3340
  • Home
  • Request a Quote
  • Help Desk Login
  • About Us
    • Who We Are
    • Why Fax Automation?
    • Is RightFax the Correct Fax Server Software for Me?
    • Industry Solutions
      • Healthcare
      • Financial Services
      • Government, Schools and Public Organizations
      • Manufacturing and Supply Chain
      • Legal and Professional Services
    • Jobs – Are The Fax Guys Hiring?
  • Our Solutions
    • OpenText RightFax
      • OpenText RightFax 16.6
      • RightFax Express
    • Cloud Faxing
      • RightFax Connect
      • OpenText Cloud Faxing
    • RightFax Modules
      • Diem Mail to Fax
      • RightFax Management Pack for SCOM
      • Universal RightFax MFP Connector Module
    • Dashboards & BI
      • Intuitive Dashboards for RightFax
      • FaxPulse BI – RightFax Dashboards
    • Fax System Monitoring
      • FaxPing
      • Request a Free RightFax Health Check
    • SIP Trunking
      • SIP Trunking
      • Types of Telco Connections: SIP Trunks for RightFax
      • Dialogic® Brooktrout® Tested FoIP Interoperability
  • Resources & Support
    • Open a Helpdesk Ticket
    • RightFax Support
    • Redundancy & Disaster Recovery
    • RightFax Supported Versions
    • Integrations
      • RightFax and Epic
      • RightFax and Meditech
    • Downloads
      • RightFax User Guides
      • OpenText RightFax Software Maintenance Program Handbook
    • OpenText Knowledge Center
    • Dialogic Brooktrout Board Advanced Replacement Plans
  • RightFax University
    • About RFU
  • Blog
  • Contact Us

Important Information about your RightFax Support

June 8, 2016 By Fax Girl Leave a Comment

It is our goal to make sure that renewing your annual RightFax Support is a smooth process for everyone involved. With that in mind, we wanted to alert you to a rule that OpenText (the manufacturer of RightFax) will be enforcing immediately. RightFax Management Pack for SCOM

When planning your annual RightFax Support contract renewal, please keep in mind the following:

Taken from the OpenText Software Maintenance Handbook:

5.1 Initial Term and Renewal:
The initial term for OT Protect Software Maintenance Program is twelve months beginning on the date the Covered Software is delivered by OT to you which may be accomplished by making the Covered Software available to you by electronic download. Unless either party (end user or vendor) provides 90 days written notice prior to the expiration of the current term, the OT Protect Software Maintenance Program will automatically renew for a subsequent 12-month term, commencing on the day following the expiration of the current term. Before the commencement of a term, you will be obligated to pay the applicable entire annual OT Protect Software Maintenance Program fee with respect to the Covered Software which you have licensed from OT, failing which OT may suspend some or all of the OT Protect Software Maintenance Program services until payment has been received. Such suspension shall not relieve you from your obligation to pay the applicable OT Protect Software Maintenance Program fee. OT may increase the annual fee for subsequent terms of software maintenance by no more than 10% of the price of the previous term. All fees paid for the OT Protect Software Maintenance Program are non-refundable.

To download the most up-to-date version of the Software Maintenance Program Handbook, click here.

In a nut-shell. If you know in advance that you might be decommissioning any components of your RightFax environment, OpenText needs to be alerted 90 days prior to your expiration date. We can help you formally submit this notice. Simply reach out to your Account Manager, they are happy to help 952-224-3340.

Or use this form to contact us.


Filed Under: Fax Tech, RightFax, Technical Alerts

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

3 × 2 =

This site uses Akismet to reduce spam. Learn how your comment data is processed.

How Can We Help?
Call Us
Want to chat with our team?
We’re here to help.
Give us a call!

952-224-3340
Request A Quote
We’ll custom-tailor a solution to your exact needs with a rapid turnaround!
Free Online Learning
RightFax University is our FREE Online Learning Classroom.

300+ Videos | Webinars & Product Guides | Always 100% Free
Key Resources
Integrating RightFax With MS Office 365
How To Send A Fax From Outlook
Creating A RightFax Coversheet
RightFax Fax Over IP & SIP Trunking
RightFax API Documentation
RightFax Support
Stay Up To Date
Sign up to receive product updates and the latest RightFax news & notes.

© 2023 · The Fax Guys, a division of Dynamic Solutions Group · All rights reserved

Privacy Policy · Cookie Policy · Site Map

»
«
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy
Necessary Always Enabled