Is your version of RightFax still supported? Even if your fax server continues to function, you may not be receiving critical updates and upgrades because your RightFax version is out of date and no longer supported.
The OpenText RightFax Support Lifecycle
Throughout the OpenText RightFax Support Lifecycle, OpenText releases software patches and new fixes to known bugs. This lifecycle generally runs for a period of about 5 years after a version of RightFax is released. The first stage of this lifecycle is known as “Current Maintenance,” which generally lasts for about 3 years after release.
After this period of time, each RightFax version will enter a period known as “Sustained Maintenance,” which tends to last for about 2 years or so.
The Difference Between Current Maintenance and Sustained Maintenance
During Current Maintenance, RightFax licensees and users have access to a range of benefits:
- An unlimited number of support requests
- Access to:
- Online documentation
- Technical articles and discussions in the customer portal
- Webinars and other events
- Global service offerings (for an additional charge)
- Service packs and patches
- The ability to:
- Request hotfixes
- Report product defects
- Request enhancements and new features
Once a version of RightFax enters Sustained Maintenance, they lose access to many of the abilities accessible during Current Maintenance. Licensees are no longer able to request hotfixes, enhancements and features, nor do they have access to service packs and patches. They also aren’t able to report defects.
After Sustained Maintenance
Once OpenText decides to end Sustained Maintenance, versions of RightFax move on to “Past Maintenance.” In this stage, OpenText no longer provides support, upgrades or new features for products and recommend that they be upgraded immediately.
Should You Upgrade?
If you are currently using an older version of RightFax, we here at The Fax Guys will always do what we can to help support it. However, we cannot always guarantee that all issues can be resolved since OpenText may no longer be releasing bug fixes and other necessary upgrades.
You can check to see which stage of maintenance your version of RightFax is in by visiting our RightFax Supported Versions Page. If you would like to upgrade your fax server, get in touch with us and we will be happy to help you out.
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