We are pleased to introduce you to our newest RightFax support team member, Michael Fredona. He’s one of three Michaels on the Fax Guys team (it’s like we’re starting a collection) and is excited to help you with your RightFax issues and support questions.
Find out more about Michael’s experience with RightFax as well as some other fun facts about him!
1. What is your current role with The Fax Guys?
I am a Technical Support Engineer here at The Fax Guys. My primary responsibility is to assist our customers with technical concerns or issues with any of the products supported by The Fax Guys.
2. Give us a quick Career Summary.
I started in the fax industry with OpenText RightFax Support back in 2015 and quickly moved into the leadership role as a Team Lead before moving to a level 2 support leadership role.
In May of 2018 I moved into a new role with a 3rd party company and continued to support RightFax software. It was a great experience. However, ever since working with The Fax Guys while at OpenText, I knew this was the place I wanted to be. I was brought on as part of The Fax Guys team in November of 2018, and it has been fantastic.
3. What made you want to work with The Fax Guys?
After working with The Fax Guys on multiple occasions at OpenText, it was clear the knowledge, expertise, camaraderie and respect that existed in this company were things I wanted to be a part of. Each engagement I had with their support was a pleasure! Finally, a long-time friend joined the company and was able to provide insight on how truly great of a company The Fax Guys is.
4. What do you do in your free time?
I am HUGE into aviation simulation. I have invested quite a bit of time and resources into developing a home flight simulation experience. I have been an aviation enthusiast since I was a young boy sitting at home watching Top Gun with my Dad. I never miss an airshow or an opportunity to see aircraft up close.
5. If you could send a single fax back in time to any person: who would it be and what would you say?
I would send one back to me. The contents would be “You have an amazing family and amazing things coming your way. Stay close to them and cherish them. Never take their help or their wisdom for granted.”
Alma Mater: Pima Community College
Favorite sports team: Green Bay Packers
One food you couldn’t live without: Mexican
The song that gets you jamming: Sweet Child O’ Mine – Guns N’ Roses
A movie title that perfectly sums up your life: Pursuit of Happyness
Your most useless talent: I can drink an entire Monster energy drink in 6 seconds
Biggest fear: Failing as a father
Greatest achievement: Becoming a Father – Truly, it saved my life
Need Some Help?
Have a question or issue with your RightFax environment? Get in touch with The Fax Guys today!