Our RightFax support team services more than 800 RightFax servers across the country. They work hard every day to ensure every issue is resolved.
Whenever we finish a support ticket, we always ask for feedback. This helps us provide our customers with the best service possible, it also allows us to read some pretty nice things people have to say about our support staff. Today we thought we would share some of the great things our customers have recently said about their experience with The Fax Guys support team.
Knowledge is Power
“Barton was very knowledgeable and very helpful. Appreciated his answers and thorough explanations.”
“Excellent Support. Answered all questions and walked me through the resolution in detail.”
“Shawn always provides excellent service. Very knowledgeable.”
“Tim is super courteous and knowledgeable.”
Our support team studies hard! They know RightFax inside and and out and will help walk you through a resolution. If you are unable to fix the issue using their instructions, they can easily remote access your server and fix the issue from our offices.
Speed is Essential
“Quick help and was able to get us back online very quickly! So very satisfied.”
“Thanks Samuel!! You had the fix right away. Great customer service.”
“Jay had quick response and the willingness to stick with the issue till the end.”
We understand that your fax server is crucial to your business, and that every second your server is down means wasted time and money, not to mention the headaches it causes for you and your staff. That’s why our support team works as fast as possible to resolve issues and get you back up and running.
End-to-End Support and Service
“Our issue wasn’t caused by RightFax. It turned out to be something with our antivirus software, but Michael Holmes did everything in his power to point me to a reasonable course of action to get things fixed.”
“Sam did a great job! He went above and beyond to help us get this working. Thanks!”
“Jay was very helpful and patient with me on getting a resolution.”
“Michael’s assistance was beyond expectations. Thanks for your help Michael!”
We understand that dealing with fax issues is frustrating, but you can rest easy knowing that our support team will stick with you until your issue is fixed. We want you to come to our team with an issue and leave completely satisfied.
One of our customers recently put it best:
“Support is perfect, as always.”
A special thanks to all our great customers for the nice things they have to say about our support team. We care about your business, and your fax server. See how we can set you up with a RightFax Support Plan here.