The Fax Guys

Your RightFax Support Experts

  • (952) 224-3340
  • Home
  • Request a Quote
  • Help Desk Login
  • About Us
    • Who We Are
    • Why Fax Automation?
    • Is RightFax the Correct Fax Server Software for Me?
    • Industry Solutions
      • Healthcare
      • Financial Services
      • Government, Schools and Public Organizations
      • Manufacturing and Supply Chain
      • Legal and Professional Services
    • Jobs – Are The Fax Guys Hiring?
  • Our Solutions
    • OpenText RightFax
      • OpenText RightFax 16.6
      • RightFax Express
    • Cloud Faxing
      • RightFax Connect
      • OpenText Cloud Faxing
    • RightFax Modules
      • Diem Mail to Fax
      • RightFax Management Pack for SCOM
      • Universal RightFax MFP Connector Module
    • Dashboards & BI
      • Intuitive Dashboards for RightFax
      • FaxPulse BI – RightFax Dashboards
    • Fax System Monitoring
      • FaxPing
      • Request a Free RightFax Health Check
    • SIP Trunking
      • SIP Trunking
      • Types of Telco Connections: SIP Trunks for RightFax
      • Dialogic® Brooktrout® Tested FoIP Interoperability
  • Resources & Support
    • Open a Helpdesk Ticket
    • RightFax Support
    • Redundancy & Disaster Recovery
    • RightFax Supported Versions
    • Integrations
      • RightFax and Epic
      • RightFax and Meditech
    • Downloads
      • RightFax User Guides
      • OpenText RightFax Software Maintenance Program Handbook
    • OpenText Knowledge Center
    • Dialogic Brooktrout Board Advanced Replacement Plans
  • RightFax University
    • About RFU
  • Blog
  • Contact Us

RightFax 10.6 Enters Sustaining Maintenance: What You Need to Know

November 1, 2018 By Fax Girl Leave a Comment

opentext rightfax logo

As of November, 2018, RightFax version 10.6 will officially enter Sustaining Maintenance. Before we explain what that means for RightFax users and what actions, if any, you need to take, there is one important note to make: if you are still using RightFax 10.6, it will continue to function even as it enters Sustaining Maintenance. You will not lose service — you will continue to be able to send and receive faxes — and our support team here at The Fax Guys will continue to provide support for your fax server (that is, if you have one of our RightFax Support plans).

What is Sustaining Maintenance? 

When OpenText releases a new version of RightFax, as they did with RightFax 16.4 not long ago, they will continue to provide support for it, which includes patches, hot fixes and service packs, until the version enters Sustaining Maintenance. At this time, they will no longer release any updates or fixes to any bugs users may encounter. The RightFax version will continue to function, but OpenText will have moved on to actively supporting newer versions.

Learn more about Sustaining Maintenance here, and you can check the current list of supported RightFax versions here.

Do Users Need to Upgrade? 

We recently wrote a mini-guide titled “What You Need to Know About Updating RightFax.” In it, we talk about the “necessity” of updating RightFax when the version you are using enters Sustaining Maintenance. While it is not necessary to immediately upgrade, we do recommend that users do make the switch sooner rather than later for two main reasons:

  1. You will gain access to all the new features available with the RightFax 16.4
  2. Should you encounter any issues, they can be reported to OpenText and likely receive a patch

For now, you can still keep using RightFax 10.6, but if you want to get the most out of your fax server, it’s best to work an upgrade into your schedule soon. The good news: The Fax Guys makes it easy for you to update to the latest version. Get in touch with us today to talk about how you can make the switch to RightFax 16.4.

Filed Under: RightFax, Technical Alerts

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

5 × one =

This site uses Akismet to reduce spam. Learn how your comment data is processed.

How Can We Help?
Call Us
Want to chat with our team?
We’re here to help.
Give us a call!

952-224-3340
Request A Quote
We’ll custom-tailor a solution to your exact needs with a rapid turnaround!
Free Online Learning
RightFax University is our FREE Online Learning Classroom.

300+ Videos | Webinars & Product Guides | Always 100% Free
Key Resources
Integrating RightFax With MS Office 365
How To Send A Fax From Outlook
Creating A RightFax Coversheet
RightFax Fax Over IP & SIP Trunking
RightFax API Documentation
RightFax Support
Stay Up To Date
Sign up to receive product updates and the latest RightFax news & notes.

© 2023 · The Fax Guys, a division of Dynamic Solutions Group · All rights reserved

Privacy Policy · Cookie Policy · Site Map

»
«
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy
Necessary Always Enabled