The Fax Guys

Your RightFax Support Experts

  • (952) 224-3340
  • Home
  • Request a Quote
  • Help Desk Login
  • About Us
    • Who We Are
    • Why Fax Automation?
    • Is RightFax the Correct Fax Server Software for Me?
    • Industry Solutions
      • Healthcare
      • Financial Services
      • Government, Schools and Public Organizations
      • Manufacturing and Supply Chain
      • Legal and Professional Services
    • Jobs – Are The Fax Guys Hiring?
  • Our Solutions
    • OpenText RightFax
      • OpenText RightFax 16.6
      • RightFax Express
    • Cloud Faxing
      • RightFax Connect
      • OpenText Cloud Faxing
    • RightFax Modules
      • Diem Mail to Fax
      • RightFax Management Pack for SCOM
      • Universal RightFax MFP Connector Module
    • Dashboards & BI
      • Intuitive Dashboards for RightFax
      • FaxPulse BI – RightFax Dashboards
    • Fax System Monitoring
      • FaxPing
      • Request a Free RightFax Health Check
    • SIP Trunking
      • SIP Trunking
      • Types of Telco Connections: SIP Trunks for RightFax
      • Dialogic® Brooktrout® Tested FoIP Interoperability
  • Resources & Support
    • Open a Helpdesk Ticket
    • RightFax Support
    • Redundancy & Disaster Recovery
    • RightFax Supported Versions
    • Integrations
      • RightFax and Epic
      • RightFax and Meditech
    • Downloads
      • RightFax User Guides
      • OpenText RightFax Software Maintenance Program Handbook
    • OpenText Knowledge Center
    • Dialogic Brooktrout Board Advanced Replacement Plans
  • RightFax University
    • About RFU
  • Blog
  • Contact Us

RightFax Support Tip: What to do if Your Fax Server is Down?

May 10, 2017 By Fax Girl Leave a Comment

SupportHaving your fax server go down in the middle of the day is a serious issue that every company or organization will face at some point. Whether the fix is simple or a bit more complex, knowing what to do in each situation will help you resolve the problem and get back to work more quickly.

The First Step to Take When Your Fax Server Goes Down

The first thing you should do is gather what information you can about the issue. Are you having problems sending or receiving faxes or both? Has the service slowed down or stopped completely? Are you getting any error messages from the system? Many issues can be identified using the Windows Application Event Log viewer. The more you understand about your fax server issue, the faster you or a member of your RightFax support team will be able to fix it.

Classify Your Support Ticket

If your RightFax server is supported by The Fax Guys, you can reach out to our support staff through our online support ticket portal. Just remember that classifying the level of your support ticket will help us understand how urgent your issue is and respond to your request as quickly as possible.

We have four levels of support ticket priorities: Urgent, High, Medium and Low. You can learn more about classifying your support ticket by reading our brief guide.

For the Future: How to Avoid Fax Server Outages

No matter how small the problem, or how quick it is to fix, no fax server outage is good. Thankfully, there are many things you can do in the future to help prevent lengthy outages or fix the problems more quickly:

  1. Get a redundant fax server: if your organization handles mission-critical data and relies on faxes to comply with regulations, a shared services model will be a great help to your business. The RightFax shared services model links two fax servers together, allowing them to act as one. If a single server goes down, the other will remain active, preventing your service from being disrupted or data from being lost.
  2. Try FaxPing: FaxPing is a special service we offer that occasionally send test faxes (as often as you would like) to your RightFax server, letting you know as soon as you have an outage. This will help reduce the length of time that your fax server is down by alerting you to the problem quickly.
  3. Educate Yourself: the quickest way to fix fax issues is to tackle them yourself. That’s why we started RightFax University, our completely free online learning portal. You can watch tutorials, webinars and other online videos that teach you about RightFax. Take a look at some of our troubleshooting videos to help you fix fax server issues on your own.

Filed Under: RightFax, Support Tips

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

1 × 5 =

This site uses Akismet to reduce spam. Learn how your comment data is processed.

How Can We Help?
Call Us
Want to chat with our team?
We’re here to help.
Give us a call!

952-224-3340
Request A Quote
We’ll custom-tailor a solution to your exact needs with a rapid turnaround!
Free Online Learning
RightFax University is our FREE Online Learning Classroom.

300+ Videos | Webinars & Product Guides | Always 100% Free
Key Resources
Integrating RightFax With MS Office 365
How To Send A Fax From Outlook
Creating A RightFax Coversheet
RightFax Fax Over IP & SIP Trunking
RightFax API Documentation
RightFax Support
Stay Up To Date
Sign up to receive product updates and the latest RightFax news & notes.

© 2023 · The Fax Guys, a division of Dynamic Solutions Group · All rights reserved

Privacy Policy · Cookie Policy · Site Map

»
«
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy
Necessary Always Enabled