Valued RightFax Customers & Friends:
Please be aware that we have identified an issue with several customers when trying to access fax image information (in a collective environment). We recommend you watch your RightFax event log for this error message:
SRF:Error -10 saving image ‘\\servername\RightFax\IMAGE\xx\xx\xx\xx\xxxxxxxx.301
Open a helpdesk ticket with us if:
- You see the above error.
- You believe you are experiencing this issue and if you have RightFax 10.5 FP1 SR 4 or higher.
- You are having other issues with your incoming RightFax fax images.
Customers with a valid support contract can access The Fax Guys customer portal. If you are not a Fax Guys customer and wish to learn about our support offerings, please call 952-224-3340, Option 1