If your fax server software is critical to your organization, you deserve to work with the best solutions provider possible. What should you look for in a fax solutions provider? Here are a few things to keep in mind.
Watch Out for Price Gouging
Fax solutions come with a lot of customizable additions, but that doesn’t mean you have to purchase every single one of them. Some add-ons might be critical for your organization, some may be “nice to have,” but are not necessary, and some may be completely unnecessary for you to purchase. If your fax solutions provider takes the time to get to know your organization’s fax needs, they will know how to properly customize your fax solutions. They should never sell you something just to increase the price of doing business with them. If you feel your solutions provider is not being forthcoming with the fax technology you need for your organization, you should seek out a provider who is more interested in providing the best solution, not making the largest sale possible.
Support You Can Actually Use
Some solutions providers sell support plans that simply don’t work well. They are hard to get ahold of, charge too much, or are incapable of fixing problems quickly. If your fax server is integral to the life of your organization, you cannot afford a support plan that is not reactive and efficient.
The Fax Guys RightFax support team is located completely in the United States and operates based on your time zone (from 8am-5pm). We also offer 24/7/365 support for customers who frequently fax critical and time sensitive documents.
A Partner Who Keeps Your Best Interests in Mind
Does your fax provider keep you up to date on all software updates, notifications, and other fax related news? Are they reactive to your concerns as a business? Do they offer training and tips on how to get the most out of your fax software? If not, it’s time you found a fax solutions provider who treats you like a partner, not a customer. When you work with a company who operates with integrity and always keeps your best interests in mind, you get the best fax solution possible.
Our main focus at The Fax Guys is providing top-tier service to our many partners. Whether we are keeping you up to date on the latest versions of RightFax, providing training videos at RightFax University, or just checking in from time to time to make sure your organization has everything it needs, you can count on us to be the best fax solutions provider you’ve ever worked with.
Contact us today to learn more about the solutions we provide.