The Fax Guys

Your RightFax Support Experts

  • (952) 224-3340
  • Home
  • Request a Quote
  • Help Desk Login
  • About Us
    • Who We Are
    • Why Fax Automation?
    • Is RightFax the Correct Fax Server Software for Me?
    • Industry Solutions
      • Healthcare
      • Financial Services
      • Government, Schools and Public Organizations
      • Manufacturing and Supply Chain
      • Legal and Professional Services
    • Jobs – Are The Fax Guys Hiring?
  • Our Solutions
    • OpenText RightFax
      • OpenText RightFax 16.6
      • RightFax Express
    • Cloud Faxing
      • RightFax Connect
      • OpenText Cloud Faxing
    • RightFax Modules
      • Diem Mail to Fax
      • RightFax Management Pack for SCOM
      • Universal RightFax MFP Connector Module
    • Dashboards & BI
      • Intuitive Dashboards for RightFax
      • FaxPulse BI – RightFax Dashboards
    • Fax System Monitoring
      • FaxPing
      • Request a Free RightFax Health Check
    • SIP Trunking
      • SIP Trunking
      • Types of Telco Connections: SIP Trunks for RightFax
      • Dialogic® Brooktrout® Tested FoIP Interoperability
  • Resources & Support
    • Open a Helpdesk Ticket
    • RightFax Support
    • Redundancy & Disaster Recovery
    • RightFax Supported Versions
    • Integrations
      • RightFax and Epic
      • RightFax and Meditech
    • Downloads
      • RightFax User Guides
      • OpenText RightFax Software Maintenance Program Handbook
    • OpenText Knowledge Center
    • Dialogic Brooktrout Board Advanced Replacement Plans
  • RightFax University
    • About RFU
  • Blog
  • Contact Us

Why Your Fax is Taking so Long to Send

March 4, 2019 By Fax Girl Leave a Comment

time

Are you waiting longer than usual for a fax to be sent? There are many things that could be causing a fax to take a long time to send. Before you hit cancel and try again (or forget about it completely), take a moment to diagnose the problem. It may be something simple, but there could also be a serious problem with your fax server. If that’s the case, you’ll want to have it diagnosed and resolved as quickly as possible.

Here are the most common reasons why a fax may be taking a long time to send.

The Fax is Stuck in Queue 

Once a fax has moved through the conversion process, it will wait in queue until it can be sent through a channel. Sometimes, the fax becomes stuck in queue even though there is an available channel open to send it. If this happens, a quick resolution may be to restart the RightFax DocTransport Module. If that does not work, you will need to diagnose the issue before taking the appropriate action.

Watch this video to see the different causes and how to solve the issue.

You Need More Fax Channels 

Your enterprise fax solution should scale with your business. If your fax volume (both in terms of sending and receiving) has significantly increased over time but you are still using the same fax server, it may be necessary to add more lines. Faxes will wait in queue until a channel opens up. If every line is tied up, its sending will be delayed. This is especially true for your business’s peak times.

How many channels does your fax server need? Read this short guide or contact our team to right-size your fax server.

Size and Complexity Matter

The size and complexity of a document will also have an effect on the time it takes to send a fax. Sending large faxes with many pages can take longer than sending a one or two-page document. Files that have a lot of imagery will also take a bit longer to process, convert and send.

Poor Connection

Even if nothing is wrong with your fax server, the receiving server may be experiencing some issues. If everything seems to be working on your end, you can try reaching out to the office or person receiving the fax to ensure everything is up and running on their end.

 

Ensure Your Fax Server is Always Up and Running.

Contact The Fax Guys Today and Ask About Our 24×7 Fax Support Plans.

Filed Under: Fax Tech, RightFax, Support Tips

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

13 + 8 =

This site uses Akismet to reduce spam. Learn how your comment data is processed.

How Can We Help?
Call Us
Want to chat with our team?
We’re here to help.
Give us a call!

952-224-3340
Request A Quote
We’ll custom-tailor a solution to your exact needs with a rapid turnaround!
Free Online Learning
RightFax University is our FREE Online Learning Classroom.

300+ Videos | Webinars & Product Guides | Always 100% Free
Key Resources
Integrating RightFax With MS Office 365
How To Send A Fax From Outlook
Creating A RightFax Coversheet
RightFax Fax Over IP & SIP Trunking
RightFax API Documentation
RightFax Support
Stay Up To Date
Sign up to receive product updates and the latest RightFax news & notes.

© 2023 · The Fax Guys, a division of Dynamic Solutions Group · All rights reserved

Privacy Policy · Cookie Policy · Site Map

»
«
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy
Necessary Always Enabled