Are you waiting longer than usual for a fax to be sent? There are many things that could be causing a fax to take a long time to send. Before you hit cancel and try again (or forget about it completely), take a moment to diagnose the problem. It may be something simple, but there could also be a serious problem with your fax server. If that’s the case, you’ll want to have it diagnosed and resolved as quickly as possible.
Here are the most common reasons why a fax may be taking a long time to send.
The Fax is Stuck in Queue
Once a fax has moved through the conversion process, it will wait in queue until it can be sent through a channel. Sometimes, the fax becomes stuck in queue even though there is an available channel open to send it. If this happens, a quick resolution may be to restart the RightFax DocTransport Module. If that does not work, you will need to diagnose the issue before taking the appropriate action.
Watch this video to see the different causes and how to solve the issue.
You Need More Fax Channels
Your enterprise fax solution should scale with your business. If your fax volume (both in terms of sending and receiving) has significantly increased over time but you are still using the same fax server, it may be necessary to add more lines. Faxes will wait in queue until a channel opens up. If every line is tied up, its sending will be delayed. This is especially true for your business’s peak times.
How many channels does your fax server need? Read this short guide or contact our team to right-size your fax server.
Size and Complexity Matter
The size and complexity of a document will also have an effect on the time it takes to send a fax. Sending large faxes with many pages can take longer than sending a one or two-page document. Files that have a lot of imagery will also take a bit longer to process, convert and send.
Even if nothing is wrong with your fax server, the receiving server may be experiencing some issues. If everything seems to be working on your end, you can try reaching out to the office or person receiving the fax to ensure everything is up and running on their end.
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